Did my order succeed, because I have not received a confirmation?

Is your order in your account? Then it worked.

If you ordered more than 45 minutes ago and you have not received a confirmation and there is nothing in your account, please contact customer service. And don't worry: if money has been debited, we will automatically refund you.

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Our customer service is open from Ma. to Fr. from 9 a.m. to 5 p.m.