Customer reviews are pieces of feedback that helps us understand the customer's experience with the organization and allows us to improve on several levels. You can either post a review on our website or share your experience to a third-party website, Trustpilot, Bol.com, Thuswinkel, and Google reviews You can also share with us at our social channels such as Facebook, and Instagram.
Frequently Asked Questions about Reviews
Who can post a review or a testimonial?
Only customers who have made a purchase can post reviews.
- To post a review on our website, you need to provide your registered email.
- To post a review on Bol.com, you need to login with your account details and post an experience about the product you have purchased.
- To post a review at Trustpilot, we urge to provide order details, good or bad so that we can verify the authenticity of your reviews. We only approve reviews that we think are genuine.
- To post a review at Google or on social media, also please provide order details so that we can get back to you for both positive and negative experiences.
If you feel you need us to improve on certain areas, please let us know so that we can work our best to provide you with the highest customer satisfaction that you deserve. If you are happy with our products or service, we thank you for spending your valuable time with us and hope to serve you more in the future.
How do you know reviews are authentic?
We work with Bol and Trustpilot to verify the authenticity for your experiences. Trustpilot and Thuiswinkel has rules on what should and should not be included in your reviews. You can find more information on their website.
On Bol only verified consumers may post a review. They need to enter login details and order details to post review about a product.
In our website, we check your registered email ID which is in our database. If you are a customer, we cross check with the order details for genuine experiences. If your email is not found in our database, we may reject the review as we think it is fake.
In case, you have used the social media channels to post reviews, we urge you to provide the order details, positive or negative of your experience, so that we can cross check with our team for authenticity.
Are both positive and negative reviews posted on our website?
Yes, we cherish positive reviews while paying attention to negative ones. We believe every review is a learning experience and we are always on the lookout of ways to improve ourselves, serving our customers better. Share your experiences to help others make better choices and encourage us to up our game.
Are paid reviews posted on our website?
No, we do not entertain any paid reviews or promotion. Only our customers who have purchased our product can share reviews and genuinely express their experiences.
How long does it take to post a review on our website?
If you have posted a review on Trustpilot, Google or Bol, it usually takes a couple of hours before it can be seen on our website. For a review to be visible, the time taken is subjected to verification, in some cases we may contact you for more details.
If you have posted a review in one of our social channels, it can take up to 24 hours to show. if you have posted on one of our social media channels, it can take up to 24 hours, as our team needs to check for a genuine review. We may ask you for details to verify your/our information.
In which cases reviews are not posted?
We work closely with Trustpilot to ensure that rules are followed. In general, there are no strict rules, but we do not entertain use of slang, offensive languages, racism, cyber bullying or sexual abuse. In case you posts have such content, then we have the right to not post your review on our website. We also check for Bots, spam messages, and others which are not posted.
In case you do not post with with registered email ID, your review may not be posted, as this ensures that reviews are genuine and that you have purchased a product from us. We always cross check your email ID with your order details before we approve a review.
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